Georgetown University home page Search: Full text searchSite Index: Find a web site by name or keywordSite Map: Overview of main pagesDirectory: Find a person; contact usAbout this site: Copyright, disclaimer, policies, terms of use
Navigation bar Navigation bar
Georgetown Public Policy Institute > Health Policy Institute > Center on Medical Record Rights and Privacy > Getting Your Medical Records > PR

Your Medical Record Rights in Puerto Rico
(A Guide to Consumer Rights Under HIPAA)
by Joy Pritts, JD

<To Previous Section | Choose Another State | Get PDF Version (Requires free Adobe Reader) | To Next Section>

Contents

  • About this guide
  • Disclaimer
  • Acknowledgments
  • Summary of your rights
  • Who has to follow these laws?
  • What records do I have the right to get and amend?
  • Who has the right to get and amend my medical record?
  • How long does my provider have to keep my medical record?
  • Summary
  • How do I ask for my medical record?
  • What will happen if my request for my medical record is accepted?
  • How long should it take to get my medical record?
  • Can I control where my medical record is sent?
  • Can I get a paper, e-mail or fax copy?
  • Can I get a summary of my medical record?
  • Will I have to pay for my medical record?
  • Can my provider deny my request for my medical record?
  • What can I do if my provider denies my request?
  • Summary
  • How do I ask my health care provider to amend my medical record?
  • What will happen if my request to amend my record is accepted?
  • How long should it take to amend my record?
  • Can my provider deny my request?
  • What can I do if my provider denies my request?
  • Who can answer my questions about getting and amending my medical record?
  • What can I do if I believe my rights to get and amend my medical record have been violated?

Overview

Both the HIPAA Privacy Rule and the laws of Puerto Rico give you rights with respect to your medical record. The HIPAA Privacy Rule sets standards that apply to records held by health care providers across the nation. Puerto Rico law sets standards for records held by doctors, hospitals and other health care providers within Puerto Rico. Most health care providers must follow both the HIPAA Privacy Rule and Puerto Rico law. If a standard in Puerto Rico law conflicts with a standard in the HIPAA Privacy Rule, your health care provider must follow the law that is the most protective of your rights.

Summary of Your Rights

In Puerto Rico you have the right to:

  • See and get a copy of your medical record.

    Your doctor or other health care professional generally must let you see or give you a copy of your medical record no more than five (5) days after you request the record. Hospitals must let you see or give you a copy of your medical record no more than 15 business days after you request it. This right is called the right to access your medical record.

    Your health care provider is allowed to charge you no more than 75¢ per page, up to a maximum of $25 for copying your record. They can also charge you the actual cost for postage if you have the copy mailed to you. Even if you owe your provide money for healthcare, the provider must respect your right to access your medical record.

  • Have information added to your medical record to make it more complete or accurate.

    This right is called the right to amend your record. In certain cases, your provider can deny your request to amend your record. If this happens, you have the right to add your own short statement to your medical record.

  • File a complaint.

    You have the right to file a complaint with the Office for Civil Rights, U.S. Department of Health and Human Services if you believe your health care provider has violated your right to see, get a copy of, or amend your medical record. You can also file a complaint with the state agency that regulates your health care provider.

You can learn more about these rights in the following sections of guide.

Who Has to Follow These Laws?

Most health care providers (such as physicians, dentists, podiatrists, optometrists and hospitals) in Puerto Rico must follow both the HIPAA Privacy Rule and local laws that give patients rights in their medical records.

There are some health care providers, however, that do not have to follow the HIPAA Privacy Rule. The HIPAA Privacy Rule only covers health care providers that use computers to send health information for certain administrative or financial purposes (such as filing claims for insurance).


Example

Sometimes Ashley goes to a doctor at a free clinic for medical treatment. The doctor does not accept private insurance, Medicaid, or Medicare. The doctor does not file any insurance claims. Ashley’s doctor probably does not have to follow the HIPAA Privacy Rule because the doctor does not appear to send health information for the types of administrative or financial purposes that would make her a covered health care provider under the Rule.


If you have questions about whether your health care provider must follow the federal HIPAA Privacy Rule, you can contact the Office for Civil Rights, U.S. Department of Health and Human Services (OCR), the agency that is in charge of enforcing the HIPAA Privacy Rule. Section 4 of this guide lists contact information for OCR.

Are nursing homes covered by HIPAA?

Yes. Most nursing homes are covered by the HIPAA Privacy Rule. They also have to follow other specific rules that only apply to nursing homes and long term care facilities. Because the rules for nursing homes are different than they are for other health care providers, they are not covered by this guide.

What if my health care provider does not have to follow HIPAA?

Even if your provider does not have to follow the HIPAA Privacy Rule, they still have to follow Puerto Rico laws that give you rights to your medical record. Every health care provider in Puerto Rico must protect the confidentiality of your personal information. This guide, however, only explains how to get your medical record from providers in Puerto Rico who have to follow the HIPAA Privacy Rule and local law.

What Records Do I Have the Right to Get and Amend?

You have the right to see and get a copy of your medical record. This right often is called the right to access your medical record. You also have the right to have information added to your medical record to make it more complete or accurate. This right is called the right to amend your record. (This guide will call these rights the "right to get and amend.")

Your medical record includes such things as:

  • Information that identifies you, such as your name and Social Security number.
  • Information that you tell your doctor, such as:
    • Your medical history.
    • How you feel at the time of your visit.
    • Your family health history.
  • The results of your examination.
  • Test results.
  • Treatment received in a hospital.
  • Medicine prescribed.
  • Notes your doctor makes about you.
  • Other information about things that can affect your health or health care.

You have the right to see, get a copy of, and amend these records whether they are kept on paper, on a computer, or in other format.

What happens if my medical record has information in it that came from a different health care provider?

Generally, if your provider has the medical information that you request, they must give it to you. You have the right to get the information no matter who originally put it in the record. Your right to amend this information may be limited, though. For more information about how to amend information in your record you can read Section 3 of this guide.

Do I have the right to get and amend records related to substance abuse or mental health treatment?

Maybe. The rules for when you can get and amend your records about mental health and substance abuse treatment can be different. For example, psychotherapy notes are treated differently than other records under HIPAA. Because the rules for mental health and substance abuse records can be different they are not discussed in this guide. You can find some resources that explain your rights in these types of records in Section 6.

Who Has the Right to Get and Amend My Medical Record?

You have the right to see and get a copy of medical records that are about you. You also have the right to correct medical records that are about you by having information added to them. (This guide calls these rights the right to "get and amend" your medical record.) If there is someone who acts as your personal representative for health care, they usually have the right to get and amend your record on your behalf.

Do I have the right to get and amend my minor child’s medical record?

Generally, yes. As a parent or guardian, you generally have the right to get and amend your minor child’s medical record. In Puerto Rico, you usually have these rights when your child is younger than 21 years old.

As a parent, do I always have the right to get and amend my child’s medical record?

No. A parent does not always have the right to get and amend a minor child’s medical record. For example, if a health care provider reasonably believes that a parent is abusing or neglecting a child, the provider does not have to give the parent access to the child’s medical record.

Some other situations where parents do not have the right to get and amend their child’s medical records are discussed in the following questions and answers.

Who has the right to get and amend my child’s medical record once she turns 21?

Once your child turns 21, your child has the right to see, get a copy of, and amend her own medical record. This includes getting access to records that were created when she was still a minor. After your child turns 21, you usually no longer have the right to get and amend your child’s medical record just because you are her parent.

I am under 21 and am emancipated. Who has the right to get and amend my medical record?

In Puerto Rico, if you are under 21 and emancipated, you have the right to get and amend your own medical records. Your parents generally do not have the right to access your medical record once you are emancipated.

I am an unemancipated minor but I can legally consent to certain kinds of medical treatment without my parents’ permission. Who has the right to get and amend my records that are related to this treatment?

It depends. In Puerto Rico, as an unemancipated minor you can consent to certain types of medical treatment without the permission of your parents. For example, you can consent to be tested and treated for sexually transmitted diseases without the permission of your parents. When you consent to treatment for a sexually transmitted disease, you have the right to get and amend your medical record related to this treatment. In Puerto Rico, your health care provider may not give your parents access to information related to this testing or treatment without your permission.


Example

Jason is sexually active and under 21. He consents to be tested for chlamydia. Jason’s mother later requests a copy of his medical record. Jason’s doctor may not give Jason’s mother the part of the record about Jason’s Chlamydia test without Jason’s permission.


The rules may be different when you, as a minor, obtain testing or treatment for other medical conditions (such as mental health) without parental consent. If you have questions or concerns about whether your parent will have access to your medical information, you should talk to your health care provider.

I am listed as my mother’s agent on her health care power of attorney. Do I have the right to get her medical records?

Yes. If you are your mother’s agent on her health care power of attorney, you generally have the right to get and correct her medical records that are relevant to making health care decisions on her behalf. You have the right of access only while the power of attorney is actually in effect.


Example

Maria’s mother signed a health care power of attorney form that gives Maria the power to make health care decisions if her mother is unable to make such decisions. Maria’s mother was in a bad accident and is not able to make decisions about her health care. Maria now has the right to make health care decisions on her mother’s behalf. She also has the right to get her mother’s medical records. For example, Maria has the right to see the records about her mother’s current medical condition and treatment.

Maria is curious about the time her mother had a miscarriage. Maria wants to look at these old medical records. Maria does not have the right to get and amend these old medical records because the records have nothing to do with her mother’s current condition or treatment.


It depends. You do not have the right to get a deceased person’s medical records just because you are a close relative of theirs. In Puerto Rico, you have the right to get a deceased person’s medical records from a health care provider if you are the personal representative (such as the executor or administrator) of the deceased person's estate. 

How Long Does My Provider Have to Keep My Medical Record?

Puerto Rico law requires your physician to keep your medical record at least 5 years after your last visit. In the case of minors, medical records must be kept until the patient is 26 years old ( 5 years after the patient reaches the age of majority).


<To Previous SectionTo Next Section>


Written by Joy Pritts, J.D. and Marisa Guevara, Health Policy Institute, Georgetown University
© 2007 Georgetown University


Navigation bar Navigation bar